This article contains 7 images. You will find them at the very end of the article.

This article contains 1356 words.

Five Great Ways to Wow Your Customers - Plumbing & HVAC SEO

In any business, impressed customers more often than not become loyal customers. Loyal customers pay dividends not just for their repeated business but also for how they help spread the word. Plumbing and HAVC businesses are no exception to this and are highly reliant on favorable internet reviews to succeed in the digital age. Customers that are wowed are far more likely to take time out of their day to write a positive review than customers who are simply satisfied. With that in mind, here are five ways to “wow” your customer.

Show Up on Time

It should go without saying that being on time is crucial to developing a positive relationship with a customer. Nothing is more frustrating than having to wait around for a service technician, especially when dealing with plumbing or HAVC issues. Getting there when you tell the customer you will be there is crucial to making a positive first impression. Go above and beyond by having small appointment windows, which help take out much of the stress of the experience for your customer, but most importantly, avoid being late at all costs.

Professional Uniforms

Showing up not only on time, but with a company uniform is an inexpensive way to give the impression of professionalism that will go a long way to ensuring your customers come away impressed.

Professional Looking Work Van/Truck

While many jobs are easy enough to do with just a toolbox, avoid taking anything other than a work Van/Truck to a job. While everything you need might fit fine in your family member's Civic and gas prices today can certainly make it tempting, no one wants to see their plumber or HVAC technician in anything but a professional looking vehicle. Bonus points for putting a decal of your company's logo on the side.

Teach your Customer Things Whenever Possible

It may seem counter-intuitive to teach customers things they could be paying you to do, but if there is a quick fix it may be cost effective, in the long run, to show them how they can fix a problem themselves. Making customers feel like they got a free lesson out of the deal will go a long way in making them feel a responsibility towards giving you a favorable review online. Never forget, word of mouth advertising is still one of the most effective advertising methods available.

Quality Work

The number one way to wow your customers is also the most obvious, but it bears mentioning. All the other tips will mean nothing if the customer is dissatisfied with the work you actually did. It is of paramount importance that every job you do is quality work.

95%

Client Retention Rate

See why our clients continue choosing to work with us after 12 months.

179+

Happy Clients

Our clients span the US, Canada, and Australia.

7,121,650

Leads Converted

Great results speak for themselves.

Better results are here!

Get the Best Selling Book on Internet Marketing for Plumbing & HVAC Contractors FREE! (Just Cover SHIPPING!) Limited Time Offer!

Over 153 pages Of AMAZING info that will change the way you look at internet marketing! Based on real-world examples and case studies of other plumbing and HVAC contractors.

Get Book!

Josh Nelson Founder & CEO

Why Plumbing & HVAC SEO?

Over 300 Plumbing & HVAC companies served and 20,000 leads generated monthly.

Personalized Attention

Receive focused attention from your Strategic Partner, who will be your marketing ally and greatest fan. Plus, have access to our SEO experts, PPC specialists, web developers, and copywriters.

Google Partner

Our PPC specialists take the guesswork out of Google advertising to make your investment stretch further.

Transparency

Working with PHSEO means you’ll know where your marketing and advertising dollars are being spent!

Industry Experts

We’ll never claim to be “jacks of all trades.” Our marketing efforts are 100% focused home service companies, meaning better results for you.

Call Tracking & Reporting

We’ve invested in the latest call tracking technology to target the right keywords and ensure the lowest cost per lead

Proven Results

We have a proven track record for doubling and tripling the sales of plumbing and HVAC companies.

Inc. 5000

Ranking among America’s top entrepreneurs for the third year in a row is a direct result of our clients’ success!

Comprehensive Approach

Dominating your local search area has never been easier. Our strategy addresses every aspect of your online presence for maximum visibility.

Nexstar Partner

We’re proud to partner with Nexstar to bring the best digital marketing solutions to plumbers, HVAC companies, and electricians.

Schedule Strategy Session Call Us 866-610-4647

• Our Blog
• eBooks
• Webinars
• Success Stories

How to Use Paid Search to Get More Leads from Google Ads

Doing online marketing is now essential for all plumbing and HVAC businesses. Discover a critical component your marketing strategy needs to have to make your business thrive.   For home service businesses looking to thrive, a robust digital marketing strategy is essential. This is especially true in today's rapidly evolving digital landscape. These days, ensuringCONTINUE READING »

How to Triple Your Sales By Getting Your Internet Marketing Right for Plumbing, HVAC & Home Service Contractors

We will share with you the roadmap that triples sales through all aspects of internet marketing - SEO, Google Maps Optimization, Website Conversion Elements, Link Building, Content Development, Social Media, and Paid Online Marketing. What You're Going to Learn A blueprint covering the MOST important online marketing medium that you should be tapping into forCONTINUE READING »

Advanced ROI Reporting for Accelerated Growth

We are so excited to introduce you to our brand new ROI Insights Report. Have you considered that the effectiveness of your marketing hinges on the quality of your tracking and reporting? When you can't trace the actual generated revenue, you're left to make educated guesses about what's effective with your marketing efforts.    CONTINUE READING »

Learn More

Save My Spot!

How Plumbing Nerds is up $800K year over year ($2.7M)

We had the opportunity to interview John Verhoff owner of Plumbing Nerds. They are a full service Plumbing Company serving the Southwest Florida Area. Discover how he grew to 10 trucks and is up over $800K year over year (on pace for $2.7M this year). He shares some amazing insights on how they keep theCONTINUE READING »

How Laney's Plumbing & HVAC Grew to over 50 Trucks

Listen in as I interview Kevin Wolf of Laney's Plumbing, Heating & Electrical on how they built their company to over 50 trucks...$16M per year. http://www.plumbingmarketing.net Please post your comments & follow up questions below! Also, be sure to subscribe for the podcast so you don't miss any of the upcoming interviews at http://www.plumbingmarketing.net/. ToCONTINUE READING »

Interview with Kayla from Polestar Plumbing, Heating & Air

Listen in as we interview Kayla Stevenson, marketing manager at Polestar Plumbing, Heating & Air. She shares some amazing insights on how they are leveraging the internet, social media and online marketing in general to keep their phones ringing, their 20+ truck operation running & business booming! On this video Kayla shares her experience workingCONTINUE READING »