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Web Directions Code '23 session spotlight–Incident Management - Talk the Talk, Walk the Walk - Web Directions

Web Directions Code ’23 session spotlight–Incident Management – Talk the Talk, Walk the Walk

John Allsopp

20th March, 2023

@johnallsopp

Incident Management – Talk the Talk, Walk the Walk

Incident management can be challenging and throw you curveballs with unexpected issues, resulting in data loss, downtimes, and overall money & hours of sleep going to waste, BUT! There are practical things you could do to make it a smoother process and handle it better.

Remember when we were at school, and people said – “Actively listening in class guarantees 50% prep for the upcoming test”?

The same goes for being proactive at work in ways that will instantly prepare you to manage incidents better (at night or in general).

In this talk, I’ll cover the proactive ways you could take and incorporate into your day-to-day routine, in order to prepare you for a smoother and more efficient incident management process.

I will also show the best practices I’ve finalized over the years that helped me get a clear vision of how to manage production incidents in the quickest & efficient way possible.

Embracing the tips I’ll give you will guarantee you’ll not only talk the talk but also walk the walk when it comes to incident management.

Hila Fish

Hila Fish is a Senior DevOps Engineer at Wix, with 15 years of experience in the tech industry.

AWS Community Builder, and an international public speaker who believes the DevOps culture is what drives a company to perform at its best and talks about that and other DevOps/Infrastructure topics at conferences.

She carries the vision to enhance and drive business success by taking care of its infrastructure.

In her spare time, Hila is a lead singer of a cover band, giving back to the community by co-organizing DevOps-related conferences (Inc. “DevOpsDays TLV” & “StatsCraft” monitoring-focused event), providing mentorship and managing programs in “Baot” (The largest Israeli technical women’s community), and enjoys sharing her passion and knowledge wherever she can, including across diverse technology communities, initiatives and social media.

You can find Hila on Linkedin and Twitter.

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