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Jim Wagner Plumbing, Inc. | Lombard, IL
Bruce Simpson
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7 hours ago
10/15/2021, 15:46 PM
The pump on the ejector pit for our basement bathroom, ice maker, bar sink and AC drains failed late on a Sunday night after a party. Raw sewage was starting to overflow into the furnace utility room. We called 6 services, but got either no answer or would not come until the next day earliest. We called Jim Wagner next on the list and they were wonderfully understanding and immediately helpful. Jason was there in under an hour. He explained the situation thoroughly and laid out all the options for fixing the situation and respective prices. Given it was an after hours emergency service, I was pleasantly surprised at how reasonable and fair the cost was to fix the system. Jason did a great job replacing the pump and check valve. He explained to me how everything worked, and a short term fix to bypass the switch if it were ever to fail in the future. He then completely cleaned up the mess and sanitized everything to the point where it was cleaner than before the backup. Jason was very courteous, friendly and professional, even though he got called out at midnight on a Sunday night. Thank you!!
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