Web Directions Summit

Session Details

Don’t Kill Them Softly: Fostering a Culture of Fearless Feedback

Amélie Lamont Product Design Lead New York Times

Like opinions, everyone has feedback. And like opinions, harmful or useless feedback can kill your team softly by demoralisation.

Implementation is important when launching products and the same is true for feedback. Culture can shift at the drop of a hat if feedback is utilised to critique and destroy, rather than to observe and build.

This talk is for new and seasoned managers alike, as well as individual contributors. Using design anthropology methodologies, Amélie Lamont will share a framework you can use to foster a fearless feedback culture that focuses on creating value, rather than pointing out flaws.

You’ll identify how to separate feedback from critique, as well as how to respond to positive feedback or critique. You’ll also explore best practices she’s learned from managing teams to interacting with team members, like resolving conflict, letting go of ego, creating a baseline of respect, assuming positive intent, and being proactive.

Amélie Lamont

Amélie, a first-generation Jamaican-American born and raised in New York City, is a product designer(d) + writer based in Brooklyn, NY.

Currently she works at The New York Times and has been consulting for the past 10 years.

In 2016, Amélie was recognized by The White House as a Changemaker at the United State of Women Summit. In August 2016, she became a New York 2016 StartingBloc Fellow.

Don't miss your chance to see Amélie Lamont and many other inspiring speakers at Web Directions Summit.

Tickets start at $999, for two in-depth days with the world's leading product, design and engineering experts.

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