Web Directions Design 2018

Session Details

Crafting Ethical AI Products and Services–a UX Guide

Hilary Cinis UX Group Leader Data61

Computer Scientists, software engineers and academics are currently carrying the load of responsibility for the ethical implications of AI (specifically Machine Learning) in application. As a result, AI is inferred as having its own agency. This emerging separation of technology from people is alarming, considering it is people who are making it and using to inform important decisions. This work belongs to a wider group – namely development teams and their parent organisations and key to moving forward to a positive future is having cross discipline teams making this tech, mindful ethical approaches and clear methods of communicating this process ongoing with teams, customers, clients and society.

This talk is aimed at designers and product managers and proposes an ethical framework in discovery and solutions. We look at where UX can fit in via the application of existing methods, the relationships between people including how to anticipate the power relationships and finally proposed approaches to solution design to foster trust, control and reduce the mystery of machine learning systems. A robust list of references further reading will also be provided.

Hilary Cinis

Hilary Cinis is the Head of User Experience at Data61, a business unit of Commonwealth Scientific and Industrial Research Organisation in Australia. She is a digital industry veteran with over 20 years experience working in commercial and government, across media, marketing and software development and the emerging technology sector.

At Data61, she leads a team of user experience designers and front-end developers, and has successfully established a highly valued user focussed innovation design capability within a scientific and engineering led organisation. This has been achieved through reliable demonstration and delivery on commercialisation of innovative tech for clients and into markets.

She has successfully proposed and employed frameworks for combining user centred design approaches with technology innovation pushes, design thinking for improved software development and is currently working on approaches to user experience and design for ethical technology production. These successes are contributed to and supported by the enthusiasm and expertise of her team and their colleagues.

Don't miss your chance to see Hilary Cinis and many other inspiring speakers at Design 18.

Tickets start at $999, for two in-depth days with the world's leading design experts.

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