Product://remote Session Spotlight: Breathing room for Design by Sharbani Dhar - Web Directions

Product://remote Session Spotlight: Breathing room for Design by Sharbani Dhar

John Allsopp 29th September, 2020 @johnallsopp

In the leadup to Product://remote we’re putting the spotlight on the 2 dozen fantastic sessions we have lined up for attendees.

Breathing room for Design

By Sharbani Dhar

Over the past few years, the digital team at AusPost has matured into one of the most well-functioning agile trains in Australia. The challenge in this journey to success was to ensure how design and discovery retain their customer centricity in an environment of rapid production (we deliver every. 3 days!). The need was to continue to be proactive instead of reactive in our approach to problem-solving.

Some of the challenges the design team had were

• To ensure we had enough room for the right amount of research for the right problem while ensuring rapid delivery.
• To ensure that all members of the team from Product to Development could collaborate like a true cross-functional team to come up with solutions to problems.
• To ensure there was always enough fodder for the delivery trains to continue delivering while design and research would be doing their bit.

The talk will be a demonstration of how the Design team introduced ‘dual-track’ methodology of embedding design thinking into agile development trains and worked with the wider teams to incorporate it as a way of unpacking and delivering on complex customer problems.

About Sharbani Dhar

Sharbani Dhar is the Lead Designer for My Post Consumer Program; the customer portal for Australia Post. She is responsible for leading strategic design solutions for its consumer-facing applications for the MyPost platform. Sharbani is a strong advocate and actively implements collaborative work methodologies to guide UX adoption in a highly agile production environment.

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