This article contains 2 images. You will find them at the very end of the article.

This article contains 347 words.

EP 245: Delight Your Customers and Build Customer Loyalty w/Sujan Patel

October 31, 2017

Customers aren’t as loyal as they used to be but that doesn’t mean you can’t build customer loyalty, it just means you have to work a little bit harder at it.

Sujan Patel, the co-founder of Web Profits, joins us this week to talk about something he is very passionate about. No, we’re not talking about his passion for Batman (although he and Erin and geeked out before our recording) – we’re talking about what he calls Customer Delight.

On his website SujanPatel.com, he has published The Customer Delight Playbook and he walks through how businesses can build their customer loyalty by delighting them and then turn that into customer referrals!

Join us today as we talk Customer Delight, today on the Edge!

—

Download our show today or subscribe to our show on iTunes, Google Play, SoundCloud, TuneIn, iHeartRadio, or Stitcher!

Show Reference Links

Sujan Patel’s Customer Delight Playbook

Giftology Book

Gary Vaynerchuk’s Thank You Economy

Show News

Biggest Drop in Facebook Organic Reach We Have Ever Seen

Facebook is testing radically different Explore Feed in six countries than in the rest of the world.

By: Filip Struharik

Read more

Google My Business Pages Can Now Take Direct Bookings

Google is rolling out a new booking button for Google My Business pages that will allow businesses to take bookings directly through GMB.

By: Matt Southern

Read more

LinkedIn is Testing Autoplaying Video ads on Mobile

LinkedIn is the latest social network to begin selling autoplaying video ads. These ads will look just like other video posts, and will play without sound unless clicked on.

By: Matt Southern

Read more

Show Videos