Product://remote Session Spotlight: Design Patterns for building Trust by Kate Linton - Web Directions

Product://remote Session Spotlight: Design Patterns for building Trust by Kate Linton

John Allsopp 21st October, 2020 @johnallsopp

In the leadup to Product://remote we’re putting the spotlight on the 2 dozen fantastic sessions we have lined up for attendees.

Design Patterns for building Trust

By Kate Linton

Trust in banks is at an all time low in Australia. Following the Banking Royal Commission and the introduction of Consumer Data Rights (CDR), there is a critical focus within our financial institutions to re-establish trust with customers and introduce greater controls for users over their data and flexibility over their accounts and service providers.

ThoughtWorks, through our work with the banks and Government, are drawing upon customer friendly and repeatable Design Patterns for Banks, Financial Services and Corporates to enable a consistent approach to Open Banking and CDR, enabling these organisations to offer customers a far better experience that will slowly build back trust.

In this talk, we will share these design patterns and the insights learned through prototyping and testing with customers and merchants. These designs are based on principles that are relevant to all customer interactions. Learn about how these methods and patterns can be applied to give customers control in their online transactions and greater confidence over their financial decisions.

About Kate Linton

Kate is a digital designer with over 30 years of industry experience. She is the Head of Design at ThoughtWorks Australia, a global software consultancy. Kate leads ThoughtWorks Australia’s Experience Design team, and is involved in mentoring and coaching design and product delivery teams in continuous design practices. She is also passionate about ethical and accessible design and mentors teams on adherence to inclusive design practices.

See two dozen world-leading experts on all product design, management and ownership at Product://Remote November 2020

Product://Remote takes place across the month of November (and just a bit of December), and features two dozen world-leading experts on all things product designing management at an amazing price, just $195 before October 16th.

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