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A Web Directions event Transform The Government Transformation Conference 2017

Workshop

• March 28th

8:30 am

Registration

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9:00 am

Part I: A survival guide for digital government

Dan Sheldon, NHS.UK digital healthcare service

Digital promises to transform government: to reshape the relationship between citizen and the state. That's the theory anyway. The reality of working in digital government is often involves more frustration than transformation. Business cases, governance, procurement, policy, programme management: sometimes it feels like you're drowning in layers of bureaucracy before you've even started.

In this session, we'll take a honest look at the way government works and how to deliver value despite of it. If you're a digital practitioner, this session will equip you to deal with the world around you while staying sane.

10:30 am

Morning Break

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Fully catered, with great coffee, and the chance to connect with your peers

11:00 am

Part I: A survival guide for digital government (ctd.)

Dan Sheldon, NHS.UK digital healthcare service

Digital promises to transform government: to reshape the relationship between citizen and the state. That's the theory anyway. The reality of working in digital government is often involves more frustration than transformation. Business cases, governance, procurement, policy, programme management: sometimes it feels like you're drowning in layers of bureaucracy before you've even started.

In this session, we'll take a honest look at the way government works and how to deliver value despite of it. If you're a digital practitioner, this session will equip you to deal with the world around you while staying sane.

12:30pm

Lunch

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Like everything else we do, expect excellent food, and plenty of it.

1:30pm

Part II: Real world Transformation

Sarah Atkinson, Pragmateam

Transformation is hard. It requires resilience and comradery. There is no clear right or wrong way to be successful; instead there are guiding principles to anchor to and contextual decisions to make. In this hands on session, Sarah will introduce you to tools and techniques which form the foundation of affecting transformation, bringing to life behaviours and characteristics underpinning the Digital Services Standard, also weaving in concepts from "Radical Candor" and "The Coaching Habit".

3:00pm

Afternoon Break

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Need more coffee? We've got you covered, plus a sweet afternoon pick-me-up

3:30pm

Part II: Real world Transformation (ctd.)

Sarah Atkinson, Pragmateam

Transformation is hard. It requires resilience and comradery. There is no clear right or wrong way to be successful; instead there are guiding principles to anchor to and contextual decisions to make. In this hands on session, Sarah will introduce you to tools and techniques which form the foundation of affecting transformation, bringing to life behaviours and characteristics underpinning the Digital Services Standard, also weaving in concepts from "Radical Candor" and "The Coaching Habit".

5:00pm

Wrap

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We'll finish at 5pm.

Transform Conference

• March 30th

8:30 am

Registration

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Serving barista coffee to get your heart started

9:00 am

Welcome

John Allsopp, Web Directions

9:15 am

Collective small actions. Service Design in Government

Ben Holliday, UK Dept. Work and Pensions

The transformation of government services isn’t really about roadmaps or the latest technology. It’s about people. And to transform anything, you have to start with the culture of how you do things. Collective small actions.

10:15 am

Morning Break

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Fully catered, with great coffee, and the chance to connect with your peers

10:45 am

The Government IT Self-Harm Playbook

Dan Sheldon, NHS.UK digital healthcare service

We've seen a huge improvement in the digital approach of governments worldwide - from GDS in the UK to DTA in Australia. But despite the progress over the past few years  there’s still quite a lot of bad things going on. No matter how well intentioned, when it comes to IT government can't stop itself from self-harming.

11:40 am

Designing web apps for performance

Brian Dargan & Luke Hymers, Mentally Friendly

Over eight weeks (December 2016 / January 2017) Mentally Friendly ran four agile research sprints using co-design and design thinking methodology to uncover insights from NSW citizens to assist and inform the NSW Government's Digital Service Transformation Strategy.

12:05 pm

Case Study

TBC

Real world case study.

12:30pm

Lunch

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Like everything else we do, expect the best conference food you'll have anywhere, and plenty of it.

1:30pm

Prevailing The Transformation Pendulum

Sara Atkinson, Pragmateam

Transformation is hard. It is complex. It is multifaceted. There is no clear right or wrong way to be successful; instead there are guiding principles to anchor to and contextual decisions to make. In this session, Sarah will walk through examples of transformation learnings, with a particular focus on the importance of People and Culture.

2:20pm

Case Study

TBC

Another real world case study

2:45pm

Case Study

TBC

Another real world case study

3:10pm

Afternoon Break

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Need more coffee? We've got you covered, plus a sweet afternoon pick-me-up.

3:40pm

Web Architectures roundtable

Ariel Kennan, NYC Mayors Office

Our goal for service design is simple: we aim to make public services as effective and accessible as possible for our residents. By applying a service design approach that is holistic and highly participatory, public servants can better meet the needs of residents and service providers alike through solutions that consider people, processes, and tools.

5:30pm

Closing Drinks

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Come and share a drink, a bite, and a chat with your peers, before you go, a few minutes away

About Us

Co-founded and now run by John Allsopp, Web Directions has for over a decade brought together leading developers, engineers, visual, IxD, UX and product designers, Art and Creative Directors, indeed everyone involved in producing web and digital products to learn from one another, and the World's leading experts across this vast field.

We spend our lives thinking about what comes next, keeping up with trends in technology, practices and processes, and filtering the hype, to make sure you don't miss trends that matter, and don't waste time on hype that doesn't.

We promise attending one of our events will leave you significantly better versed in the challenges you face day to day, and in solutions for addressing them.

John Allsopp

John Allsopp has been working on the Web for over 20 years. He's been responsible for innovative developer tools such as Style Master, X-Ray and many more. He's spoken at numerous conferences around the World and delivered dozens of workshops in that time as well.

His writing includes two books, including Developing With Web Standards and countless articles and tutorials in print and online publications.

His "A Dao of Web Design" published in 2000 is cited by Ethan Marcotte as a key influence in the development of Responsive Web Design, who's rightly acclaimed article in 2010 begins by quoting John in detail, and by Jeremy Keith as "a manifesto for anyone working on the Web".

Code of Conduct

For over a decade, we've worked hard to create inclusive, fun, inspring and safe events for the Web Industry.

As part of our commitment to these values, we've adopted a code of conduct for all involved: ourselves, our speakers, our partners and our audience.

If you have any concern or feedback, please don't hesitate to contact us.