Importance Of The Hosted PBX Toronto

Dec 9 2013

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A private branch exchange network or a PBX is a system that integrates an internal telephone network with a public switch network via trunks. It helps to sophisticate the telephone system of a company and enables users to manage their phones with much ease. Hosted PBX Toronto operates on a (VoIP) voice-over-IP that allows staff members to work form whichever geographical area they are in.

A PBX has a number of features that distinguish it from other systems. Its web Portal allows users to configure their phones from several web browsers, users can also manage their entire systems form their computers. They are able to make changes to operating hours and workstation user names and many other activities.

With a PBX the receptionist does not need to be at her or his desks all the time. A feature in this system known as an auto attendant answers calls when the user is busy or unavailable at their station. If the company is in short supply of receptionists this feature may come in handy.

Most organizations install telephones on every employee workstation; these are referred to as extensions. The PBX allows each user to have 1 to 4 special digits that allow other employees to use if they want to talk to that specific staff member. This saves on time as the need to dial long numbers is removed.

Direct inward dialing (DID) is another important feature that enables each employee to have their own number. This helps suppliers and clients of the company to get hold of the exact person they need in the organization without having to call the receptionist to direct them through. As a result the company receptionist does not receive a high load of calls and the client saves time and their phone bill charges.

This system is fitted with a busy lump also known as monitored extension feature that indicates if employees are on calls or not. If the user is busy on another call, their phones indicate that they are not to be disturbed. This way a lot of time is saved as callers will know the appropriate time to call. If management deems it necessary to track employee calls to ensure that its resources are being utilized, they can be guided with this feature.

Another function known as follow me or find me is also available that caters for absent employees. It enables the user to connect their office telephones with any number of their choice that they can be reached on. It does not give callers the private number of the employee, it simply connects them, this way the user does not miss out on important calls.

A number of benefits arise from the use of PBX. One of its pro is that it is easy to set up as compared to tradition telephones. When the system has been set it can be used by as many lines as the company has requested for from the telephone provider, if the organization expands in future then more lines can be purchased without causing an overload to the system.

Hosted PBX Toronto requires minimal capital to put up. It helps the company to save on cost because all the maintenance is the responsibility of the telephone provider. Another way the organization saves money is the fact that employees know that they are monitored and so minimal personal calls will be made by them.

You can visit the website www.signalcanada.com for more helpful information about Importance Of The Hosted PBX Toronto

By Tiffany Gill • Internet Marketing •

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