Support Engineer (JIRA) at Atlassian

This job ad has been posted over 31 days ago...

at Atlassian in Sydney

Do you have the Atlassian Support gene?

• Passionate about providing legendary service that makes customers ask for you by name?
• Love solving complex technical problems that make others cringe?
• Live to improve processes?
• Hate to see the same problem twice?
• Willing to walk over hot coals to see products improved, bugs fixed and great documentation/knowledge base articles written?

If you have 2-3 years of support experience in an enterprise support environment. The customer is always your greatest passion and you love troubleshooting in a Java/J2EE environment, apply now!

This is your opportunity to join an awesome software company that has over 22,000 customers in 138 countries. We’ll let you wear what your want to work, let you choose your operating system, keep you going with food and drinks and give you a games room to relax in.

And we’re not just concerned about ourselves. Through the Atlassian Foundation we also want to look after the society and environment around us. We give 1% of company revenues to charity, allow employees to take 5 days paid volunteer leave per year and we match employee donations to their favorite charities.

Position Summary

To handle rapid growth, we are looking to hire a support engineer to join our Sydney support team. As a support engineer you will be focused on providing support for Atlassian products used by thousands of customers worldwide. Working in our beautiful Sydney office, you will be responsible for identifying, troubleshooting and resolving customer reported issues relating to Atlassian products. This role will involve daily interaction with customers, support engineers and developers to provide solutions for our customers. It requires the ability to identify root cause for reported customer issues and to provide appropriate solutions to minimize customer down time and customer business impact.

Note: This position includes some weekend shifts.

Responsibilities

• Communicate via web-based applications, live chat and phone to resolve customer issues
• Improve product documentation to help customers and minimise support load
• Replicate customer environments to enable the replication and debugging of customer issues
• Help improve and streamline internal processes
• Verify bugs raised against products
• Create and publish Knowledge base articles

Required Skills

• Excellent written and verbal communication skills
• Demonstrated ability to gather relevant information and diagnose issues effectively and efficiently
• Proven ability to solve problems and learn new technologies
• Solid Operating Systems knowledge (UNIX ie. Linux, OSX, Solaris etc., or Windows)
• Demonstrated Java/J2EE environment troubleshooting experience
• Demonstrated experience with 1 or more Application Servers (eg. Tomcat)
• Demonstrated database and SQL experience

Typical experience

• Bachelor’s Degree in Computer Science or equivalent demonstrated experience
• 2 years programming or Java/J2EE troubleshooting history
  
  Love Going to Work?

Imagine working in a place where you get to do what you love every day. We are a seven-year young software development company revolutionising the way software is sold and used by businesses world-wide. With a range of innovative software products, we have over 15,000 customers globally including NASA, Sony, the Apache Foundation and the United Nations. We are building a different kind of software company — one that listens to client needs, values innovation and solves customer problems with brilliant simplicity.

We are not your typical company and proud of it! If you start your career with Australia’s fastest growing global software company, you can expect a fast paced and exciting work environment which stays true to our entrepreneurial roots. You won’t get frustrated with bureaucracy and slow decision making, and we encourage creative thinking. We want to know your opinion — on everything we do!

Please visit our website:http://www.atlassian.com/about/careers/listing.jsp?jobID=150#sydney_jobs to apply

Your Dream Job

With offices in Sydney, San Fransisco, Amsterdam and Gdansk we offer global opportunities and the chance to work with like-minds from different cultures. Each day you come to work at Atlassian, you will be coming to work in an open plan office filled with lots of natural light. When you are not sitting in your comfy ergonomic Aeron chair, working on your large LCD monitors and the operating system of your choice, there will be plenty of decisions to make. Maybe you’d like to participate in a lunchtime card game? Would you rather play a Wii Sports game or be a guitar hero? If hunger strikes, head to the kitchen for drinks, fresh fruit, snacks and more. Your choice!

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Published at 10-05-2011