Digital Project/ Account Manager at Fat Publisher

• Variety of Interesting Work

• Exciting Digital Agency

• Key Strategic Position

• Fun Team & Funky Surry Hills Studio

Fat Publisher is a leading web design, web development, search engine optimisation and online marketing agency, delivering highly creative, brand and results driven web services to large and small Australian businesses.

We have an excellent opportunity for a competent web project manager to develop their skills in account management and the business knowledge of running an agency. This role is a key strategic role reporting to the Managing Partner in a small agency and will be responsible for the entire production process. We want you to grow and develop with us and become and integral member of our team. You must have a passion for all things web and be prepared to find ways to work smarter not longer.

The key attribute that this person must have is the ability to be able to SWITCH effectively from being process/ project orientated with specs floating around in your mind to being people/ customer orientated with the answering of the phone.

Your primary strength will be your knowledge of web design/ development/ search. This will help you make better decisions, anticipate/ avoid problems when creating project plans/ functional specs, scheduling tasks, estimating time and dealing with any worst case scenarios. Experience with creating sitemaps and wireframes would be desirable. A history of implementing projects in PHP would also be a great advantage.

Ideally, we want someone with about 5 years experience within a digital agency dealing with clients managing the workflow of multiple projects concurrently. You must be able to balance the priorities of client’s scope, budget and timeframe with internal resources and capabilities and the agencies quality and profitability standards.

As the leader of the production team you must have the people management skills to take the team with you to the goal of delivering the scope within the timeframe and budget. You must be able to delegate, nurture and develop your team members. You will need to be able to hold the team accountable and take full responsibility for the outcome. You will need to be organized and manage your time effectively including juggling changing priorities throughout the day. You must be able to remain calm and think clearly in the midst of pressure. You will need good written and verbal communications skills to articulate your message elegantly and eloquently.

As the primary point of contact in the project delivery you will develop into the client’s trusted online strategic advisor. This is where your role as account manager will shine. If you have done your job right as the project manager existing clients will naturally ask you for advice. Your job is to take a consultative approach to understanding the client’s business objectives, budgets and timeframe and propose an action plan for implementing their goals. You will be required to offer scenarios and consequences to help the client come up with the best choice for their business. If the scope on existing projects goes beyond what was agreed you will need to negotiate more budget with the client. You have to do all this whilst maintaining the highest level of integrity and honesty and fulfilling on your commitments and promises.

Depending on the caliber and interest of this person, they could be involved with or have input in several business functions like, invoicing, budgeting, strategy, recruitment, sales and marketing.

This is a permanent full time role with a highly competitive salary package (including 9% super) of between $75k - $85k. In your cover letter must include:

1. Why do you believe you are the right fit for our firm?

2. Example of a role where you have had to switch a lot between task/ process oriented (introverted) to people/ customer (extroverted) focused, what was the role, how did you handle the disruption and did you like it?

3. Example of a successful project you have implemented and team you lead, the situation, your role and the result?

4. What you believe are your strengths and weaknesses?

5. How any prior work experience or transferable skills will be relevant to this role?

To apply for the Project/ Account Managers position please email your cover letter and resume to: josh_g@winnerperformance.com Only candidates eligible for full time permanent work in Australia may apply. Please note that we will only reply to candidates that fit our role criteria.

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