Help Desk - Web 2.0 App at Paper Friendly Pty Ltd

Help Desk - Web 2.0 App

at Paper Friendly Pty Ltd in Melbourne

$55k package

Permanent Position

Located in Elwood, Melbourne

Established IT company

Starter $55k package (including retainer, % gross revenue)

FANTASTIC OPPORTUNITY to join our tight group supporting the Australian Childcare and Education Sector. Our application integrates with the Federal Government, families and services.

HubWorks! presents one of the most interesting environments in the country with hundreds of users and growing.

The app features rich UIs, superb usability, signficant integration with Government systems, and large backend databases.

We are looking for someone who has a proven technical back ground as well as customer service and communication skills that will keep our clients well served.

Bringing expertise from all aspects of web and application delivery including database knowledge, and a well grounded understanding of web technologies, you’ll fuse your broad skills in order to establish yourself as the ‘go to’.

We are VERY passionate about HubWorks!’ client support, and pride ourselves on this aspect as a primary point of difference within our industry. The technical specifications, including the knowledge base will be challenging and rewarding. We are looking for motivated person to deliver quality customer and technical support to our clients and grow into our fun group.

You would be an individual who can learn quickly and is a quiet achiever.

All applications must be submitted with a cover letter and a resume. In your cover letter, you should explain how your skills are relevant to the position and why you should be considered for the job.

Essential Requirements:

• A strong customer service background (for example, previous Helpdesk or Call Centre experience).
• Degree in computer science or information systems
• Analytical and structured problem solving skills diagnosing and troubleshoot root cause technical problems.
• Knowledge of modern browsers
• Experience in Web 2.0
• Experience with help desk procedures
• Excellent written and verbal English.
• You will have a passion for service delivery.
• Experience with supporting web based applications in a hosting environment

Desired Qualities:

• Command line skills
• Testing experience, particularly in online User Acceptance Testing.
• Strong people and communication skills and be a pro-active self-starter with a high work ethic.
• Confidence is a plus, phone skills are 80% of the job.
• Strong sense of responsibility, self-motivation, and self-management

We support non-smoking environments.

Only apply if you are someone who is looking for a career opportunity. Do not apply for an interim position.

For further information or to apply please send your CV to jobs@hubworks.com.au for an interview.

Allison Crabb

» Apply now

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Published at 21-07-2010