Sr. Manager, Common Services at GSI Commerce

This job ad has been posted over 40 days ago...

This position has overall leadership and management responsibility for the QA Common Services team. The Common Services Team supports QA Automation, Tools and Performance Engineering.

Basic Function:

Accountable for the effectiveness and efficiency of the QA Common Services Team. Responsible for setting policies, procedures and practices. Maintain awareness of new system implementations, Quality Assurance and technological advancements. Ensure high staff productivity and morale through training, coaching, and management. Monitor performance of team players; assist in the preparation of team player Career Development Plans, the salary decision process, and coaching for direct reports. Handle overall resource management for QA Common Services. Actively pursue process improvement opportunities.

Characteristic Duties and Responsibilities:

' Actively guides the professional development of the QA Common Services staff.

' Provides technical expertise to performance, automation and tools teams, so we continually improve the effectiveness of the QA Common Service s Team.

' Assumes responsibility for the quality of the team's output.

' Leads the QA Common Services Team through the execution of the tactical plan. Participates on the definition of the strategic team.

' Prepares test estimates and project schedules.

' Plans, monitors and tracks individual project staffing efforts.

' Serves as an escalation path for QA Common Services support activities.

' Assists in setting standards, metrics and best practices for the QA team.

' Works with VP and other senior QA managers to define the QA strategy.

' Ensures team adherence to established standards and methodologies.

' Develops and sustains appropriate relationship with peers and other project team members, both within and external to QA.

' Participates in the evaluation of client area application system processes in preparation for proposed project and enhancement implementations.

' Oversees evaluation of system functions and response times while acknowledging the impact to the end user; suggests changes for efficiencies within or between systems, as it impacts projects and enhancements prior to implementation.

' Reviews requirements and specifications for potential performance risks/issues and provides input during requirements and specification walkthroughs.

' Contributes to the development of the performance test plans and project testing approach.

' Contributes performance strategies to the development of project and release Test Plan documents; understands and contributes to the process of performance test estimates and project schedules.

' Ensures the accuracy of performance test estimates and project schedules.

' Confirms adherence to established performance standards and methodologies and the utilization of performance tools and methodologies to improve individual effectiveness and to increase efficiencies in the QA process

' Coordinates and performs the evaluation of Software Test and Performance tools and recommends changes to the existing tool suite.

' Coordinates and performs code reviews and walkthroughs of the Performance testing and automation scripts ensuring compliance with the Programming Standards and Best Practices. Recommends code improvements.

Supervision Received:

The QA Common Services Manager reports to the Vice President, QA.

Supervision Exercised:

Automation / Performance Engineers, Senior Engineers and Lead(s) report into the Common Services Manager.

Exhibits Behavior Competencies

' Understanding and applying guidelines for ethical decision making

- Acts in the best interests of GSI

- Demonstrates integrity in all situations

- Hold self and others to the GSI values

- Effectively articulates the GSI promise to marketplace.

' Focusing on business results

- Understands the financial implications of business decisions

- Sets and purses aggressive goals to reach peak performances

- Puts top priority on generating sustained successful business performance

' Honoring commitment

- Meets or exceeds performance expectations

- Inspires trust by delivering on promises

- Adheres to the GSI policies, practices, code of conduct and Applicable laws and regulations

- Demonstrates the GSI values through actions and communication

' Embracing change

- Actively participates in the change process

- Demonstrates resiliency and commitment during times of change

- Revises priorities as appropriate to response to change

- Adapts project plans and/or work tasks to create alignment with overall goals

- Takes initiative to improve own capabilities as business changes

- Delivers service in compliance with contracted agreement

- Meets or exceeds established performance standards

- Manages service delivery so that internal processes are invisible to team players

- Uses available tools and systems to deliver timely, accurate services

 Delivering service in compliance with contracted agreement

 Meets or exceeds established performance standards

 Manages service delivery so that internal processes are invisible team players

 Uses available tools and systems to deliver timely, accurate services

Experience -

Required:

' Proven ability, vision and skills to lead a department towards specific goals in a rapid changing environment. Proven leadership and mentoring capabilities. Good judgment and the ability to work effectively with a diverse workforce.

' Experience with system development lifecycle. Extensive knowledge and work experience of test engineering methodologies.

' Working knowledge of testing concepts, verification and validation techniques, defect management, quantitative methods, risk management and measurement programs. Working knowledge of defect tracking, quality principles and testing tools.

' Excellent verbal and written communication skills. Strong analytical, problem solving and planning ability. Detailed oriented. Observational. Ability to multi-task to accomplish workload efficiently. Excellent time management.

' Good work ethic and general business acumen.

' Ability to interact and influence clients, team members, various levels of management and external groups. Experience negotiating with business partners and external vendors.

' Supervisory and administrative experience. Performance management. Staffing. Experience on budgetary responsibilities.

' Understanding of various technologies, relational database principles, client/server infrastructure, and n-tier architecture concepts. Proficient on Microsoft Office suite. Knowledge of Sybase, Oracle, Web and Middle tier testing.

' Working experience with risk management, statistical analysis, quality assurance and quality control practices.

' Bachelor's Degree or an equivalent combination of education and work experience.

' Training on project management or equivalent knowledge. Training on Supervisory and Team building skills.

' 5+ year performance and automated testing experience

' Experience implementing WinRunner/QTP and LoadRunner Programming Standards, Styles, and Best Practices

' 4+ years of expertise using LoadRunner in Load, Stress, Performance testing of J2EE (Weblogic),Oracle, Sybase, and Web Applications

' 3+ Years of expertise in WinRunner and/or QTP code development within a Web environment

' 3+ years experience with development of TSL, C, C++, J2EE, Java, JBDC, VU Gen within a Window, Unix and Linux environment

' Experience of 2+ years using simulation and modeling tools

' Experience with designing, developing, and importing DLL's and JAR files within LoadRunner

' Strong knowledge of application, database, web, and system resource metrics

' Knowledge and experience with statistical analysis (Linear Regression, ANOVA, Significance Tests)

' Experienced with architecture design and integration of frameworks and multiple modules

' 3+ years of strong SQL experience (preferred Oracle, Sybase, SQL Server 2000)

' Experience with code evaluations and conducting code reviews

' Experience with performance system development lifecycle. Extensive knowledge of performance test engineering methodologies including performance testing concepts, verification and validation techniques, defect management, quantitative methods, risk management and measurement programs

' Working knowledge of defect tracking, quality principles and testing tools

' Knowledge of Sybase, Oracle, Web and Middle tier testing

' Knowledge of WinRunner and/or QTP Programming Standards, Styles, and Best Practices

' Proficient on Microsoft Office suite

Preferred:

' Bachelors Degree or an equivalent combination of education and work experience

' Certified Software Testing Engineer (CSTE) designation

' Mercury Certified Product Specialists (WinRunner/QTP, LoadRunner)

' Risk Management; Statistical Analysis; Quality Assurance and Quality Control practices

' Knowledge of GSI business functions

' Basic programming knowledge