IT Support (Web 2.0) at Ruby O'Rourke

applicants

IT Support (Web 2.0)

at Ruby O'Rourke in Melbourne

Help Desk Support

Full time; St Kilda VIC 3182

Industry IT

Job Type Full time

Location St Kilda VIC 3182

Company Name HubWorks!

Advertiser Hubworks!

Posted date 15 December 2009 (Today!)

* Web Based Application * Become part of the next BRW top 200 team * Web 2.0 Technology

• Working hours: Monday to Friday, 42 hour week.

All applications must be submitted with a cover letter and a resume. In your cover letter, you should explain how your skills are relevant to the position and why you should be considered for the job.

Our Web Based application presents one of the most interesting environments in the country with hundreds of users and growing.

The app features rich UIs, superb usability, signficant integration with Government systems, and large backend databases.

We are looking for someone who has a proven technical back ground as well as customer service and communication skills that will blow us away!

Bringing expertise from all aspects of web and application delivery including database knowledge, and a well grounded understanding of web technologies, you’ll fuse your broad skills in order to establish yourself as the ‘go to’.

We are VERY passionate about HubWorks!’ customer service, and pride ourselves on this aspect as a primary point of difference within our industry. We are looking for highly motivated and passionate people to deliver quality customer and technical support to our clients.

This role will see you provide phone based support to a variety of different external customers. An experienced Helpdesk / Web Based Support Analyst, you will be responsible for logging (and troubleshooting where appropriate) web based applications requests / queries for customers. You will also be involved with answering general product queries from customers as well as adding customer details to the database.

Ideally you will have 2+ years experience on a busy IT Help desk in a Small – Medium Team and have enjoyed your job.

This is an excellent opportunity for someone who has great attention to detail for their work and would thrive in an environment which would see them responsible for many duties such as:

• Strictly recording all time and customer interactions in the support management system
• Documentation of Service Requests, Change Requests and Major Incident Reports
• Analysis and rectification of Incidents/Problems relating to supported application systems
• Timely response to all Incidents/Problems relating to supported application systems
• Author and maintain documentation, User Guide and knowledge base materials as required
• Compliance with applicable client policy and site specific procedures.

• Be flexible with company growth and be able to cross serve departments.

Essential Requirements:

• A strong customer service background (for example, previous Helpdesk or Call Centre experience).
• Degree in computer science or information systems
• Analytical and structured problem solving skills diagnosing and troubleshoot root cause technical problems.
• Knowledge of modern browsers
• Experience in Web 2.0
• Experience with help desk procedures
• Excellent written and verbal English.
• You will have a passion for service delivery.

• Experience with supporting web based applications in a hosting environment

Desired Qualities:

• Command line skills
• Testing experience, particularly in online User Acceptance Testing.
• Strong people and communication skills and be a pro-active self-starter with a high work ethic.
• Confidence is a plus, phone skills are 80% of the job.

• Strong sense of responsibility, self-motivation, and self-management

This is a great opportunity to further your Helpdesk and Web support skills with a rapidly growing and exciting company. Don’t delay – apply today!

We support non-smoking environments.

» Apply now 

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Published: 14-12-2009

Viewed: 21 times

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