Designer / support legend at Freshview (makers of Campaign Monitor)

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Designer / support legend

at Freshview (makers of Campaign Monitor) in Sydney

We are looking for the right person to join our support team in our Sydney office. As a customer support team member, you’ll be helping some of the top design firms, web application developers, companies and people on the web to get the most out of Campaign Monitor. You’ll also have the chance to get involved in our popular forums and blog.

What’s the job like?

Campaign Monitor is an email newsletter web application built for web designers. They can send newsletters for themselves and their clients, and even rebrand it as their own product to earn a profit when their clients send emails.

Our customer support team help other designers use Campaign Monitor more effectively.Our customers area already savvy designers, so this isn’t your typical help desk role. You’ll need to work with them to troubleshoot their HTML emails, provide suggestions on how to use features better, and offer advice on working with Campaign Monitor to build their business.

A typical day in this role could include:

• Direct customer support through email, answering questions and recording suggestions
• Working with our developers to keep them informed of any problems
• Updating help documentation for Campaign Monitor
• Ordering your lunch via our internal web application
• Getting involved in the Campaign Monitor forums

• Adding a new gallery entry to the blog

Apart from the direct support you’ll also be involved in gathering feedback from customers and influencing the future direction of Campaign Monitor. We rely on our support staff to represent the needs of our customers.

Who should apply for this job?

You will need to have excellent written English, and the ability to communicate technical ideas clearly and with empathy. If you’ve got your own blog or been responsible for plenty of public facing copy then you’re already a step ahead.

We’re looking for someone with:

• Strong HTML and CSS knowledge
• Excellent written and spoken English – writing examples preferable
• An interest in web applications

• Past support experience would be fantastic, but is not essential

This position is perfect for a designer who is looking to get their hands dirty in other fields like building communities online and educating other designers.

What’s it like working at Freshview?

Freshview is a small, friendly company based in Sutherland, on the southern edge of Sydney. Our customers are based in more than 100 countries around the world!

Read some of our customer testimonials to get an idea of how our customers think of Campaign Monitor.

Being part of the Freshview team means:

• Competitive salary
• Free, fully catered lunches
• Free soft drinks and snacks
• Flexible office hours

• Fun team activities

» Apply now 

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Published at 10-03-2009

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