Sr. Manager, Quality Assurance at Krishna Patel

This job ad has been posted over 40 days ago...

GSI Commerce provides e-commerce solutions enabling retailers, branded manufacturers, entertainment companies and professional sports organizations to operate e-commerce businesses. To view a list of some of our partners, please visit http://www.gsicommerce.com/index.php/en/ourpartners

GSI's e-commerce solution includes Web site design and development, e-commerce technology, managed hosting, order fulfillment, customer service, merchandising and order management, online merchandising, customer relationship management, content development and online marketing. The company operates either all or a portion of the e-commerce businesses for approximately 90 partners. GSI Commerce trades on the Nasdaq Stock Exchange under the symbol, GSIC.

Provide leadership to individuals in the Quality Assurance team. Responsible for setting policies, procedures and practices. Maintain awareness of new system implementations, Quality Assurance and technological advancements. Ensure high staff productivity and morale through training, coaching, and management. Monitor performance of team players; assist in the preparation of team player Career Development Plans, the salary decision process, and coaching for direct reports. Handle overall resource management for QA. Actively pursue process improvement opportunities.

Leads to establish quality improvement goals and monitors compliance to accepted processes and practices, instituting any new or changed procedures and measure their results.

Assists in the establishment and execution of testing services.

Maintains the awareness of industry and technological advancements and trends.

Assists in the definition of the QA's strategic direction. Maybe be asked to communicates with senior management on long range issues, assists in ensuring management objectives are achieve.

Characteristic Duties and Responsibilities

' Leads the QA Analysis, QA Automation and QA Performance teams through the execution of the tactical plan. Participates on the definition of the strategic team.

' Manages the delivery and support of QA services through adherence to the SLC and QA methodology. Identifies and acts on necessary corrections and improvement/efficiency opportunities.

' Accountable for the development of release Test Plan and the post-implementation report..

' Oversees the project testing plans and implements changes for efficiencies within or between projects.

' Prepares test estimates and project schedules.

' Responsible for the overall resource management within the department.

' Tracks the execution of the release testing schedule.

' Responsible for the release defect management. Reports release defect information. Guides through resolution and calls attention to priority issues. Responsible for preparing the final go/no go release recommendation.

' Serves as an escalation path for QA Production Support activities.

' Assists in setting standards, metrics and best practices for the QA team.

' Recruits highly skilled and motivated QA staff and evaluates team players performance. Mentors less experienced Team Players on QA best practices and methodology.

' Works with Director to define the QA strategy.

' Develops, documents and maintains the QA methodologies, processes and procedures.

' Provides career and technical advice to QA Team Players.

' Utilizes tools and methodologies to improve individual effectiveness and to increase efficiencies in the QA process. Identifies trends and implements corrective actions.

' Reviews requirements and specifications to identify potential risks to quality, identify ambiguities or omissions, and ensure testability. Works with project team to recommend and implement steps to mitigate identified risks.

' Ensures team adherence to established standards and methodologies.

' Develops and sustains appropriate relationship with peers and other project team members.

' Maybe asked to manage capital and expense budgets.

Supervision Received:

The QA SR. Manager reports into the QA Director or VP.

Supervision Exercised:

Associate Analysts, Analysts, Senior Analysts and Lead report into the QA SR. Manager.

Exhibits Behavior Competencies:

- Understanding and applying guidelines for ethical decision making:

? Understand and applies Company 's ethical guidelines in day to day work

? Acts in the best interests of Company

? Demonstrates integrity in all situations

? Hold self and others to Company's values

? Effectively articulates the Company promise to marketplace.

- Focusing on business results

? Understands the financial implications of business decisions

? Sets and purses aggressive goals to reach peak performances

? Puts top priority on generating sustained successful business performance

Honoring commitments:

? Meets or exceeds performance expectations

? Inspires trust by delivering on promises

? Adheres to Company 's policies, practices, code of conduct and Applicable laws and regulations

? Demonstrates Company's values through actions and communication

Embracing change:

? Actively participates in the change process

? Demonstrates resiliency and commitment during times of change

? Revises priorities as appropriate to response to change

? Adapts project plans and/or work tasks to create alignment with overall goals

? Takes Initiative to improve own capabilities as business changes

? Delivering service in compliance with contracted agreement

? Meets or exceeds established performance standards

? Manages service delivery so that internal processes are invisible team players

? Uses available tools and systems to deliver timely, accurate services

Experience -

Qualifications

Required:

' Proven ability, vision and skills to lead a department towards specific goals in a rapid changing environment. Proven leadership and mentoring capabilities. Good judgment and the ability to work effectively with a diverse workforce.

' Experience with system development lifecycle. Extensive knowledge and work experience of test engineering methodologies.

' Working knowledge of testing concepts, verification and validation techniques, defect management, quantitative methods, risk management and measurement programs. Working knowledge of defect tracking, quality principles and testing tools.

' Excellent verbal and written communication skills. Strong analytical, problem solving and planning ability. Detailed oriented. Observational. Ability to multi-task to accomplish workload efficiently. Excellent time management.

' Good work ethic and general business acumen.

' Ability to interact and influence clients, team members, various levels of management and external groups. Experience negotiating with business partners and external vendors.

' Supervisory and administrative experience. Performance management. Staffing. Experience on budgetary responsibilities.

' Understanding of various technologies, relational database principles, client/server infrastructure, and n-tier architecture concepts. Proficient on Microsoft Office suite. Knowledge of Sybase, Oracle, Web and Middle tier testing.

' Working experience with risk management, statistical analysis, quality assurance and quality control practices.

' Bachelor's Degree or an equivalent combination of education and work experience.

' Training on project management or equivalent knowledge. Training on Supervisory and Team building skills.

' 5-7 years experience in Quality Assurance.

' 5-10 years experience of leadership experience.

Preferred:

' Knowledge of GSI business functions.

' Certified Software Testing Engineer (CSTE) designation

' Strong knowledge of IT standards and procedures and GSI TIS systems.

' Extensive knowledge of GSI applications.

' Extensive knowledge of GSI business functions.

' In-depth knowledge of system and technology alternatives.