Web Directions North » Blog Archive » Registration Opened. Payment… not so much.

After opening registration this morning, we’ve been thrilled with the response. Well, the response from all of you; not so much with that of our transaction provider (rhymes with “hay-gal”).

At the moment, our account is locked; we’ve apparently been flagged due to some “suspicious activity” which we’re told stems from the value of a single drop down menu (from legitimate orders, no less). Yeah, we don’t know either. Security thing, no doubt. The upshot of this is that we can’t receive any money at the moment. We hope to have this resolved within the next 12 to 24 hours, but for now, we’re on ice.

Please continue to register in the mean time, though! This only affects our ability to process actual credit card transactions; your registration details are stored in our own system, which is working just fine. We’ll send out a reminder email to everyone who registers between now and when the account is back up and running. Shouldn’t be long. Thanks for understanding!

Update: Weekends being what they are, we’ve finally gotten through and convinced the transaction provider in question to restore our account access. So now it’s just a matter of flipping a few switches over on our registration system. We’ll update again in once that has been done.

Update: We’re back! All’s back up and running finally. Thanks again for your patience and continuing to register in the meantime, feel free to complete your ticket orders now.

Posted by Dave Shea on 26/10/06 at 9:08 pm